Complaints Policy

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This is a starting template. Confirm the bracketed timescales and details, and adjust to match how you actually handle complaints.

Our commitment

Your care and comfort matter. If something hasn't met your expectations, I want to know so I can put it right and improve. All concerns are treated seriously, sensitively and in confidence, and raising one will never affect the standard of care you receive.

How to raise a concern

Please contact me directly in the first instance, by email at darja.tretjakova@yahoo.co.uk, by phone or WhatsApp on 07596 244229. It helps to include your name, the date of your treatment, and a description of your concern.

What happens next

I'll acknowledge your complaint within [ e.g. 2 ] working days.
I'll look into it and aim to give you a full response within [ e.g. 14 ] working days. If it needs longer, I'll let you know why and keep you updated.
Where appropriate, I'll explain what happened, what I'll do to put it right, and any steps taken to prevent it happening again.

If you're still not satisfied

If we cannot resolve things between us, you can escalate your complaint to the relevant body. As a dentist I am regulated by the General Dental Council (gdc-uk.org). [ If you are a member of a register such as Save Face or the JCCP, add their complaints route here. ]

Contact

Dr. Darja Tretjakova · Face & Smile · Southsea, Portsmouth · darja.tretjakova@yahoo.co.uk · 07596 244229